Last updated: [23/07/2024]
Thank you for choosing our Genevieve Event Rental. We are committed to ensuring a seamless and hassle-free experience by providing personalized delivery and setup services for all our rental equipment. Below is our detailed shipping policy.
1. Personalized Delivery and Setup
Our team of professional attendants will personally deliver and set up all rental equipment at your event location. This ensures that everything is installed correctly and functioning properly, giving you peace of mind to focus on your event.
2. Preparation for Delivery and Pickup
- Delivery: Ensure that someone is available at the delivery location to receive the equipment and provide any necessary instructions. Our team will handle the setup, but clear access to the event site is required.
- Pickup: Ensure that all rented equipment is accessible and ready for our team to disassemble and collect. Any missing or damaged items will be subject to additional charges as outlined in our rental agreement.
3. Customer Responsibilities
- Access: Ensure clear and safe access to the event site for our delivery and pickup team. Any delays caused by obstructions or lack of access may result in additional fees.
- Care: Customers are responsible for the care and safekeeping of the rental equipment from the time of delivery until pickup. Any damage or loss during this period will be charged to the customer as per our rental agreement.
4. Special Requests
For any special delivery or pickup requests, including specific timing or additional setup assistance, please contact us at least [specify time frame, e.g., 7 days] before your event. We will do our best to accommodate your needs.
5. Contact Us
For any questions or concerns regarding our shipping policy, please contact us at:
- Email: info@genevieveeventrental.com
- Phone: +44 7378 364146
- Address: Suite 2A, 6th Floor, Cobalt Square, 83-85 Hagley Road, Birmingham, B16 8QG
Thank you for choosing our rental services. We look forward to helping make your event a success!
Sincerely,
Genevieve Event Rental